Bilkul. Aapke points ke according policy ko update karke clearer aur professional bana diya hai—unpacking video mandatory, no exchange, returns available, aur refund only Store Credit/Wallet mein, jo 2 months valid rahega.

Return & Refund Policy

At Dazzle Up, we want you to have a smooth and satisfactory shopping experience. Every order is carefully inspected and packed before dispatch. In case you face an issue with your order, you may request a return subject to the conditions mentioned below.

7-Day Return Policy

Customers can raise a return request within 7 days from the date of delivery.

Returns may be accepted for the following reasons:

• Product received is damaged

• Product received is defective

• Colour is not as expected / not suitable

The product must be unused, unworn, unaltered, and in its original condition, with all original packaging, tags, and accessories intact.

Unpacking Video is Mandatory

An unpacking/unboxing video is mandatory for all return requests.

The video must:

• Start before opening the package

• Clearly show the sealed package

• Capture the complete unpacking process without cuts or edits

• Clearly show the product and any damage, defect, colour issue, or other concern

Return requests without a proper unpacking video will not be eligible for approval.

We strongly recommend recording an unpacking video every time you receive an order from Dazzle Up.

Returns Available – No Exchanges

Dazzle Up currently does not offer exchanges.

If your return request meets the eligibility requirements and is approved after inspection, the product can be returned and the applicable refund will be issued as Dazzle Up Store Credit.

Refund as Store Credit Only

All approved refunds, including both Prepaid and Cash on Delivery (COD) orders, will be issued to the customer's Dazzle Up Store Credit/Wallet.

Refunds will not be transferred to a bank account, UPI account, credit/debit card, or the original payment method.

The Store Credit can be used toward future purchases from Dazzle Up.

Store Credit Validity

Store Credit issued against an approved return will be valid for 2 months (60 days) from the date of issue.

Customers must use the available credit within this validity period. Any unused Store Credit may expire after the validity period.

Free Return Shipping

For eligible and approved returns, customers will not be charged return shipping fees. Dazzle Up will bear the applicable return shipping cost.

Refund / Store Credit Processing Time

Once the returned product reaches us, it will undergo a quality inspection.

After the return is successfully inspected and approved, the applicable refund will be issued to your Dazzle Up Store Credit/Wallet.

Please allow approximately 7–10 business days after receiving the returned product for inspection and Store Credit processing.

Return Conditions

To qualify for a return:

• Return request must be raised within 7 days of delivery

• A complete and clear unpacking video is mandatory

• Product must be unused, unworn, and unaltered

• Original packaging, tags, and accessories must be retained

• Product should be returned in its original condition

• Products damaged due to customer handling, usage, washing, alteration, or improper care will not qualify

• Returns without the required unpacking video may be rejected

• All returned products are subject to quality inspection and approval by Dazzle Up

Need Help?

For any return-related issue, please contact the Dazzle Up Customer Support Team with your Order ID, reason for return, and complete unpacking video.

Our team will review your request and guide you through the return process.

Dazzle Up reserves the right to inspect and review all return requests and approve or reject them in accordance with the conditions stated in this policy.